Refund Policy

1. Refunds

Refunds will be processed at the sole discretion of AP Interactive Solutions S.L. We reserve the right to deny refund requests that do not comply with this policy. To request a refund, customers must do so through our ticket system or by email. Requests made through any other means will not be considered valid.

KVM VPS services cannot be cancelled by the customer prior to delivery. No refund can be processed once 24 hours have elapsed since payment.

Duplicate payments will be refunded as credit to the customer's account on our website or through the original payment method, with the following exceptions which will always be refunded as account credit:

• PayPal
• Cryptomus
• Bank transfers from abroad (excluding Spain)
• Bizum

Payments charged after the date of a cancellation request will be refunded if the customer so requests.

For a refund request to be accepted, all of the following requirements must be met:

• The service does not function according to the description provided.
• We have been unable to resolve a reported issue related to the service.
• The refund request must be submitted within 14 calendar days after delivery of the service.
• The request must be duly substantiated and comply with our terms of use and refund policy.

We are not responsible for the fees charged by payment gateways.

If a service is cancelled due to usage that violates our policies, the remaining unused balance will be refunded as credit to the customer's account, subject to the following conditions:

• Any penalty arising from a breach of our policies will be deducted from the balance to be refunded.
• Additional costs not covered by our "fair use" policy will be applied to the remaining days.

2. Chargebacks

Issuing chargebacks is prohibited at any time and for any reason. If a current or former customer initiates a chargeback, the corresponding service will be suspended or cancelled immediately. To reactivate the service, the customer must reimburse the disputed amount, including any additional fees incurred.

We may report the misuse or unlawful use of chargebacks to the main credit agencies, which may affect your ability to obtain credit in the future. We may also report the activity to FraudRecord, our partner to detect and prevent malicious customers from accessing other services from providers in the industry.

3. Fraud

On occasion, in order to expedite the refund process, we may agree with the customer to process it through an alternative method. For example, a refund request for a duplicate payment or for a cancelled service could be handled by bank transfer, as detailed in section 1.

If a refund is agreed through alternative means and the customer subsequently files a dispute for the same amount through Stripe, PayPal or another payment platform, we will take legal action for attempted fraud, regardless of the outcome of the dispute or the amount in question. In addition, the measures set forth in section 2 will apply.