Returns policy

1. REFUNDS.

Refunds will be managed at the company’s sole discretion. We reserve the right to deny refund requests that do not comply with our policies. To request a refund, customers must do so through our ticketing system or by email. Requests made through other channels will not be considered valid.

  1. VPS KVM services cannot be canceled by the customer before delivery. No refunds can be processed once payment has been made after 24 hours.
  2. Duplicate payments will be refunded either as a credit to the customer’s account on our website or through the original payment method, with the following exceptions, which will always be refunded as account credit:
    1. PayPal
    2. Cryptomus
    3. International bank transfers excluding Spain
    4. Bizum
  3. Payments taken after the date of a cancellation request will be refunded if requested by the customer.
  4. For a refund request to be accepted, all of the following conditions must be met: a. The service does not function as described. b. We have been unable to resolve a reported issue related to the service. c. The refund request must be submitted within 14 calendar days after service delivery. d. The request must be properly justified and comply with our terms of use and refund policy.
  5. We are not responsible for any fees charged by payment gateways.
  6. If a service is canceled due to use that violates our policies, the remaining unused balance will be refunded as account credit, subject to the following conditions: a. Any penalties resulting from policy violations will be deducted from the refundable balance. b. Additional costs not covered by our “fair use” policy will apply to the remaining days.

2. CHARGEBACKS.

Chargebacks are prohibited at any time and for any reason. If a current or former customer initiates a chargeback, the corresponding service will be suspended or canceled immediately. To reactivate the service, the customer must reimburse the disputed amount, including any additional fees incurred.

We may report improper or illegal chargeback activity to major credit agencies, which may affect your ability to obtain or use credit in the future. We may also report your activity to FraudRecord, our partner for detecting and preventing malicious clients from accessing other providers’ services in the industry.

3. FRAUD.

Occasionally, to expedite the refund process, we may agree with the customer to process it through an alternative method. For example, a refund request for a duplicate payment or a canceled service could be processed via bank transfer, as outlined in section 1(2). If a refund is agreed upon through an alternative method and the customer later initiates a dispute for the same amount through Stripe or another payment platform, we will take legal action for attempted fraud, regardless of the dispute’s outcome or the amount involved. Additionally, the measures described in section 2(2) will apply.